Refund Policy
Refund Policy
Last Updated: 2023/12/16
Thank you for choosing Dubai IPTV Store (“we,” “us,” or “our”). We strive to provide high-quality IPTV subscriptions and customer satisfaction. This Refund Policy outlines the terms and conditions under which we process refunds for our products and services.
1. Refund Eligibility
Refunds may be considered under the following circumstances:
- Service Disruption: If there is a significant and prolonged disruption to the IPTV service due to reasons within our control, and we are unable to resolve the issue within a reasonable timeframe.
- Technical Issues: In the event of technical issues that prevent you from accessing the service, and these issues cannot be resolved within a reasonable time after being reported to our support team.
2. Refund Requests
To request a refund, please contact our customer support team at [your support email or phone number] within [number of days, e.g., 7 days] of the purchase date. Please provide detailed information about the issue you are facing, including relevant screenshots or error messages.
3. Refund Process
Upon receiving your refund request, we will review the circumstances and, if eligible, initiate the refund process. Refunds may be issued to the original payment method used for the purchase.
4. Non-Refundable Items
Please note that certain items are non-refundable, including:
- Used Subscriptions: Refunds will not be provided for subscriptions that have been actively used during the eligible refund period.
- Change of Mind: Refunds will not be granted due to a change of mind or if you no longer wish to use the IPTV service.
5. Chargebacks
If a chargeback is initiated without contacting our customer support first, it may result in the suspension or termination of your IPTV subscription.
6. Service Cancellations
You have the right to cancel your subscription at any time, but cancellations do not automatically qualify for a refund. Refunds will only be considered based on the eligibility criteria outlined in this policy.
7. Changes to this Refund Policy
We reserve the right to update this Refund Policy at any time. Changes will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically for updates.
8. Contact Us
If you have any questions or concerns regarding our refund policy, please contact our customer support team at Email .
Thank you for choosing Dubai IPTV Store. We appreciate your understanding and cooperation.